Do you remember the night that Burning Crusade came out? I waited in the cold outside Game Stop with about 30 other people. We boasted about our accomplishments and I nearly came to blows with a decidedly orcish young woman who played a Gnome Warrior (with pink pig tails). I rushed home to install the expansion and couldn't wait to get in. First, I ran my character into Orgrimar to get the PvP version of the Hawkstrider. I was disappointed that it didn't exist so I bought a Skeletal Warhorse and trotted on to the Dark Portal.

There was a raging PvP battle in Blasted Lands. The ground was covered in skeletons. I ran the gauntlet as quickly as I could, grabbed the quest and zoned in. Through the portal I found the worst monster I've ever encountered in WoW: lag. With everyone starting in Hellfire Peninsula it was like my character was swimming to sand. While there was an uneasy, unspoken truce between the factions quest mobs were hard to come by. It was reminded of Black Friday at Fry's. I still stayed up until seven the next morning.

Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.

Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.

Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.

While the connectivity and general lag seems to have gotten better in the last day or so, there are still some lingering issues here and there. All servers will be undergoing rolling restarts on the morning of the 24th from 5:00 a.m. PDT to 6:00 a.m. PDT. Each realm is expected to be down only 15 minutes.

Ideally this will solve all the issues we've had since patch 3.0.2 hit last week, but more likely we'll just see things be better for a short time.

If this temporary down time turns into anything extended, we'll update this post.

Of course, this restart might have something to do with Zombies hungry for brains.

Thundgot over on the EU forums says there's a pretty drastic solution incoming to the busy servers incoming: Blizzard is going to offer free server transfers from high pop servers to low pop, so if you've really been driven nuts by all the queues and lag lately, this might be just what you need. On the other hand, don't jump into anything too quickly -- traffic problems are pretty common, especially when big patches (and, you know, expansions) come down, and odds are that once the expansion actually releases, things will die back down after a little while.

Of course, if you just don't want to wait, and don't have any particular ties to the server you happen to be on, then by all means, keep an eye out for the transfers. We're not quite sure which servers will be affected yet, but We Hate PUGs saw Quel'thelas on the list already along with a long list of high pop realms, so while we'll probably see more servers added to the low pop side, the high pop side there now is probably a fairly good indicator of the realms Blizzard sees as trouble. If you're on one of those realms and ready to transfer, sit tight and wait for the announcement today, help is on the way.

If you've hopped onto the Beta realms recently, you may have noticed the heavy lag that's been going on ever since the last wave or two of testers were accepted.

If you are one of those testers who entered so late in the process, then you, like myself, might be finding that despite your best efforts, the lag does tend to color your opinions and feedback about the various quests.

Personally, I try to add into the comments section that I might have rated the quest as more fun had I not died twice, failed to pick up the items faster than the characters with whom I was competing, or spent what felt like forty minutes trying to kill X number of mobs.

Nonetheless, while certain experiences seem so novel and interesting, others can drive players right back to the live realms because they get sick of investing so much time and effort into something that simply does not work with so much lag, or listening to the complaining and counter-insulting that goes on in the chat channels.

Are you stuck wishing you'd been able to enter the Beta when the population was more stable? Are you forging on, or have you mostly forgotten about your key and chosen to wait until release on November 13th? Were you an early tester who is now annoyed with the increase in lag and annoying behavior?

Yesterday I wanted to impress you all on my first Moviewatch post, so I showed you a very classy, serious movie. Today? Not so much! Instead, today I offer you a good laugh. MTGScreenie brings us his musical and comedy stylings in the form of Stuck in the World of Warcraft. This music video, set to Billy Joel's "We Didn't Start the Fire," but with WoW-specific lyrics, is a comic ode to the game he loves. MTGScreenie's singing isn't going to win any awards, but I think that makes the song even more endearing and funny, especially when he strains to hit the high notes or runs out of breath because the song outpaces him. The visuals won't blow you away, but you'll see lots of amusing reminders of things you love and hate about playing WoW. Seriously, people, who doesn't love lag and ganking!

[Thanks, Terrë Yuki!]

If you have any suggestions for WoW Moviewatch, you can mail them to us at machinima AT wowinsider DOT com.

Previously on Moviewatch ...

Many of us with cable internet connections are well aware of the problems that arise when cable companies specifically block certain applications, such as the recent problems with Comcast blocking Bit Torrent.

It looks like there may be a similar problem with Time Warner and Roadrunner Cable, as many of their customers have found to it difficult to impossible to play due to lag and latency issues for some time, reports the New York Post.

To some extent, both TWC and Blizzard have been blaming each other for a while, with Time Warner claiming they have done nothing to block any packets or traffic related to World of Warcraft, and Blizzard pointing out that all of the players on the east coast with these problems are Time Warner/Roadrunner cable customers.

It's difficult to say if Time Warner is being genuine in their confusion, since other ISPs have lied about similar issues in the past, but there are signs they are taking this seriously. They have contacted Blizzard's ISP, and players are saying that they have been contacted by Time Warner representatives looking to fix the problem.

Seeing the issue making it into print media, perhaps, will give them the extra initiative they need to get it completely sorted.

I've been what you might call and internet junkie for about 15 years. I remember the old days of 2400 baud dialup. Highlighs of that era include bulletin boards, IRC, and elm for email. At this point I could not imagine life without high speed internet. Data transfer for WoW during playtime is minimal, but I had no idea that some people use dialup for WoW. Kaikais of Azgalor asked the general forums today how far one could go on dialup.

He says that he's reached level 70 and is now faced with the challenge of gearing up his characters. His concern is being able to seriously raid or PvP with such a connection. Some mentioned that they have either experienced dialup themselves or have had raid members that relied this type of internet connection. Many reported lag and limitations with Ventrilo, most seem to be getting along alright on an old school connection.

Gamers on the Street logs onto U.S. servers to get the word from the front on what's going on in and around the World of Warcraft.

Oceanic players continue to snarl this week at continued server performance issues that cramp their play. Oceanic subscribers playing from the other side of the world have dedicated servers, yes – but the servers are physically located in North America, and no consideration seems to have been given to shifting maintenance and resource-intensive background processes to non-peak local hours.

Needless to say, a good number of Oceanic players are up in arms over spiraling post-2.4 performance issues. Blue reps continue to take the heat from red-hot flames, reflecting a continued determination to work through the problems. We decided to pop in on a couple of Oceanic servers themselves, away from the heat of the forums, to see what the player temperature seemed to be.

Lag is far and away the biggest issue on the TTR. Hortus indicated that one of the main functions of the TTR is measuring the best way to handle the massive number of contenders on the official tournament server. Blizzard currently has no plans for opening up any new TTRs to relive the stress. Logging into the server, I find the term "laggy" to be an understatement. Movement is dizzying, and players crowd around.

When I woke up this morning I was greeted to two things: a fist full of WoW news to report on, and my daily dose of MythBusters. Interestingly I found that our chummy Blizzard PTR forum poster Hortus has taken up dispelling some myths of his own. This myth is so epic that I think it would make for a good computer nerd edition of MythBusters.

The myth is this: every time the PTR goes up, my server slows down.

I play mainly in two different servers, Anvilmar and Eldre'Thalas. I've heard it claimed often enough on both servers that the PTR seriously effects stability. Most people claim this is because the PTR and the server hardware are on the same "rack." Most servers are just a small gray box with a few blinking lights on the front of them, and lots of connection ports in the back. When making a server farm, like Blizzard has scattered throughout the country, they physically put the servers in clusters, called racks (no, not that kind of cluster, well kind of, but that's beside the point).

Raid Rx is designed to encapsulate and cure the shock and horror that is 25-man raid healing. Ok, so it's mostly horror... Anyways, if you're a big fan of X-TREME Whack-A-Mole (or are being forced into it against your will) this is the column for you. I prefer to remember Tom Cruise as he was in Top Gun, crooked smile and no couch jumping.

This is Part 1 of a two-part series on reaching your full casting potential. Today we're going to cover how to get around inherent casting latency and next week I'll assault you with so much info on how haste rating affects healing, you'll come back here to hide.

First I'm going to give you a bit of background, so grab your blankie and settle in for a story of mystery and intrigue. Once upon a time, all of the Elitist Jerks healers prayed to the god of stopcasting. Me, being in SSC at the time, figured if all the cool kids were doing it, why not lemming along, too? So I did me some research.

Many players have experienced faster WoW loading times with Windows Media Player (WMP) running in the background. Some players are also reporting lower latency and higher frames per second.

This tip surfaced in the Europe forums late November and was picked up by the US forums two weeks ago. Many players are reporting shortened loading times, some by more than 50%.

I did a quick test and found that by running WMP in the background, minimized and not playing anything, the login screen popped up about 20 seconds quicker than usual. The world loading time (time between clicking Enter World button and character appearing on screen) was also faster by about 15 seconds. However I did not see any significant improvements in latency or framerate. To eliminate performance boosts due to caching or preloading, I rebooted my machine between each set of timings.

Some players have also suggested adding:

SET timingMethod "1" or SET timingMethod "2"

to the config.wtf file to achieve the same effect without running WMP. For me, this shortened the time for the login screen to appear by 20 seconds as well, but only shortened world loading time by 5 seconds. Combining WMP and the config.wtf tweak resulted in the same timings with just running WMP alone.

There's been no official Blizzard response to this yet, although a likely explanation is that WMP modifies how your computer handles background applications. With WMP open, all available CPU resources apparently become allocated to WoW, leading to better performance.

Does this quirk work for you? Do you see any improvements in framerate and latency?

It's the end of the day (or nearly there) and, if you've logged on at all, you've patched WoW up to the latest version. Oftentimes, patch days are fraught with server instability and all sorts of other issues in game. On top of those problems, UI mods get thrown out of whack and usually must be updated in order to avoid screens filled with annoying error messages.

Personally, this patch day was one of the smoothest I can recall in recent memory. Once the servers came back up, I was able to log on right away with no queue and no apparent latency. As the afternoon wore on into evening, there were a few rough patches of lag, but they smoothed out after a little while, never to return. My most important mods were already updated and I can live without the rest for a couple of days. I purposefully try to avoid a reliance on UI mods, which is always helpful on patch days, so I'm not sure that my experience was shared by many other WoW players. Even so, my guildmates who rely on mods more than I do also seemed pretty happy with the transition to the new patch, so hopefully things went well for the majority of WoW fans. How did the patch treat you today? Did you bother logging on at all? If you did, have you had a good experience thus far?

The vast amount of coverage I have seen on The Burning Crusade rollout has been positive. I'm having very negative experiences. For the first time since I started playing Warcraft I got to bed early last night. Not because a raid got cancelled, or because I was tired, but because I couldn't actually do anything.

Every quest spawn in Outlands was camped. As a warlock, I'd typically get a couple DoT's on a mob, and some warrior would charge it. DoT's don't tag mobs until they do damage. It was taking, oh, 20-30 seconds for DoT's to tick because of the breathtaking lag. So I'd do about half the damage on the mob, the warrior would do the other half and get all the quest credit. Excellent. At least I was still out mana for the cast.

So I rolled a new Draeni. Every quest spawn in the Draeni starting zone was camped. As a mage, I'd typically get 8 seconds into a 10 second frostbolt cast (did I mention it was laggy?) and a shaman would earth shock the mob, and I'd kill it half and get no credit. Nobody wanted to group, because of the XP penalty.

The Outlands and the new starting zones are all on the same server. How do I know that? They all crash together.

So I went back to my warlock, back to Outlands, and decided to get a guild group together to try the Ramparts. We zone in, the server crashes. Twice. Before the first pull.

Then I get clever. I go to bed early, use flextime for the early in-early out and get home at 4. That would give me 3 hours of playtime before prime time. And they rebooted the servers this afternoon. I got 20 minutes in before the waves of crashes started again.

I'm moving one of my level 60's over to a different server. A server that isn't crashing the outlands over and over and over again. Maybe I'll hit 70 there. Because it's not happening on my main server. So far this patch has been a uniformly horrible experience for me.

Anyone else having bad experiences? Vent (but keep it civil) below.