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Posts with tag game-master

Massive connection issues in raids tonight [UPDATED]

Based on my experiences, and a slew of other folks posting over at the Blizzard Customer Service Forums, it appears many Tier 6 instances are having issues with stability tonight. Half the raid or more is constantly disconnecting at seemingly random points.

Several CMs GMs are looking into the issue – but it is wide spread. This means that it is almost assuredly an issue with the Blizzard servers. Based on testing I've done it is not an issue with addons. After a disconnect, all addons were turned off, and the disconnects still happened.

Stay tuned to HKO Insider for the latest. Hopefully they'll hotfix this one right up.

Updated 11:00 p.m. EDT: Belfaire posted "We're gathering the appropriate info now. I have no ETA on a resolution, only that it'll be [fixed] ASAP." (April Fool's text removed for readability.)

Updated 12:44 a.m. EDT:
Belfaire also let us know that Q.A. is working on the problem, though no fix has been announced yet. Seems they are at work on it.

Updated 1:00 a.m. EDT: Potential solution from Belfaire:
"Please have your entire raid delete or rename your Interface folder and let me know here if you encounter the issue again. [One] group said that they ran without mods, but if what I think's happening is actually happening, even if one person has [an addon], it can affect the raid."

Drysc on Blizzard customer service

We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP.

Nothing is wrong with these expectations we have, and indeed we should have them. After all, we want this game to be the best game possible. For many folks it's the only one they'll play. The happiness and smooth sailing in game is principally the responsibility of the customer service department at Blizzard. They're the ones to fix our issues when something goes wrong.

Drysc, one of the most visible community managers, made a wonderful post earlier this week on exactly what happens in Blizzard's support services. The full post and response are worth taking a second to read. The bullet points of his posts are as follows:

Continue reading Drysc on Blizzard customer service

Oh Noes!!!1!1!1one: I've been hax0red!

On Saturday night I noticed a guildie acting strangely. He kept switching between characters and wouldn't respond to tells from even his closest friends in the guild. Concerned about him, we gave him a call... on the phone, to see what was up. You guessed it, he was nowhere near his computer at the time. He went to log in and found his password was changed. Unfortunately, he had also forgotten the correct response to his secret question "What is your favorite activity?"

The hacker kept running in and out of the Shadow Labyrinth. I checked the customer service forums and found that this was common behavior among hackers. Either there is an exploit in that instance, or hackers just really enjoy hanging out with Blackheart the Inciter. I'm leaning toward the latter.

Continue reading Oh Noes!!!1!1!1one: I've been hax0red!

Celebrating the new year with a GM


A guildmate drew my attention to this interesting video of the New Year celebrations outside of Ironforge on the US Proudmoore server. Apparently, a GM appeared as a fire-spewing gnome and had some fun with the players gathered to see the fireworks. Check out the video above to get a complete look at his antics.

Continue reading Celebrating the new year with a GM


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