We've already reported that the Blizzard Authenticator is sold out, but here's another twist to the story. WoW Insider reader Ryan told us that he placed his order last Monday, before the sell out was announced.
However, instead of getting his Authenticator, he instead got an unexplained refund. With no other word from Blizzard, they simply canceled the order and refunded the money. He talked to a coworker who had also ordered the Authenticator and found that he had the same experience. As of yet, Blizzard has not explained the refund to him.
It's likely that Ryan was simply unlucky enough to place his order after they'd sold out but before they'd officially announced it, but there's other somewhat unfortunate implications. If they're refunding his order instead of honoring it, it suggests that they don't expect to have any new Authenticators ready for quite some time.
Back during Blizzcon last year (it seems so long ago now, doesn't it?) we started up a WoW Insider Twitter account so you folks could get updates from right there on site as the event went down. After Blizzcon ended, though, we left the account to lay dormant for a while, and we didn't post any tweets in a few months. We're back, though -- if you're on Twitter, make sure to head over there and follow our feed.
Twitter, if you're unaware, is a fun little messaging service, about halfway between email and instant messenger. From now on, our Twitter account (@WoWInsider, obviously) will feature not only periodic updates on posts we think worth tweeting about, but also little insights on what our writers are up to around the realms, whether it's grinding rep in Blade's Edge, raiding Black Temple with our guilds, or running an ICftB event.
It's just another fun way to see what we're up to (especially for smaller, more personal things that don't really warrant a whole post). You can follow our feed on the Twitter link above, and soon, we should have Twitter updates posted here on our homepage as well. WoW Insider's Twitter is back -- if you're on Twitter, make sure to follow and keep an eye on what we're doing.
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.
Every once in a while I get an e-mail where I think, "This person has to be pulling my leg." At first, I thought the e-mail below was one of them. As I read on, however, the author's heartfelt anguish over the decision she has had to make convinced me that there really is a guild leader out there doing this. Judge for yourself:
Hello there,
I'd love your opinion along with your readers opinions on an issue going on in my current guild. I'm an officer of a Horde guild that is still relatively young (3 months) but very dedicated. We transferred from other servers in order to form an off-hours raiding guild. Things were going very well until several weeks ago when I looked at our guild forum and was shocked to find the GM posting character accounts for sale and urging other guild members to buy them! And if that wasn't bad enough a week or so later he decided to buy a current guild member's account for himself and his girlfriend (another officer and the purchased account's owner supposedly wanted to stop playing those characters).
I've heard of plenty of reports of scammers trying to get your account information with e-mails claiming to be from Blizzard, but after having one land in my Around Azeroth mailbox, I thought I'd share it with you. And while we're at it, we can talk about how you can tell that an e-mail came from Blizzard or not.
First off -- this didn't come to my primary e-mail address. Blizzard doesn't know me as "aroundazeroth@gmail.com" so any mail going there has to be bogus. And secondly, it's coming from Blizzard Europe, while I don't have a European account. However, if this had landed in my primary mailbox, and substituted US contact information for EU contact information, I'd have to take it seriously -- after all, it appears to have been sent from blizzard.com and it sounds awfully ominous. They suspect me of trying to sell my account and they're going to suspend it unless I verify it! Yikes!
However, here's the big catch: after going through all of their ominous threats, they tell me to give them my account name and password. Nope, sorry. A Blizzard representative will never ask for your account name and password -- so don't give it out to anyone claiming to be with Blizzard, because that's all the information they need to take over your account. And if you get a mail like this that you're just not sure about -- don't give them any information, but confirm its authenticity with Blizzard, first. Get in touch with their billing support team by phone or e-mail!
For those of you curious as to what one of these scams looks like, the full text of the e-mail is after the jump.
I've never canceled my World of Warcraft account, so I can't give you any first-hand experience of the process. However, I do know that Blizzard never deletes characters, so if I were going to go on vacation for a month to someplace without internet access (ha!), I could cancel my account and pick up again later without any real consequences.
But what if Blizzard deleted characters when you canceled? Over at Curmudgeon Gamer, they note that the cancellation screen seems to change depending on the reason you choose for canceling. When choosing an option for needing more time for school, family, etc, our curmudgeony friends were given the following message: We are proud that we were able to make a sucessful [sic], enjoyable game. And as much as we'd like you to keep playing, we understand that there are certain cirumcstances [sic] which may prevent continuous game play. Currently, we have no plans to delete World of Warcraft accounts regardless of their activity history. Provided that the characters do not get deleted by the account holder, we will retain all character information on our servers indefinitely.
So you're safe for now -- but next time you try to cancel, who knows! It seems like it would be a PR disaster for Blizzard to start deleting character accounts at this point, if you cancel, they still hold the threat over you.
I'm not sure whether we should file this under "I'm glad Blizzard doesn't do this" or "I wish Blizzard would do this!" but Chinese gaming company Moliyo (who run the MMO Cabal Online) is offering banned players an interesting method by which to reactivate their accounts. What do you have to do? Simple! Donate blood, and they'll unlock your banned account within three days. And if you're an active player, you can receive a special game account for participating.
This is, to my knowledge, a completely unique way of going about reinstating banned players -- while supporting a good cause. And asking players to donate blood is no more time-consuming than Blizzard's usual procedure for restoring stolen accounts, which requires notarized documentation proving your identity. (And will still likely take several weeks for Blizzard to investigate and restore any missing property, which doesn't always happen.) Perhaps Moliyo's way is easier in the long run -- though, being a needle-phobic, I'll stick to the usual customer service queues.
During the month of November, another 105,000 World of Warcraft accounts were closed world-wide for violation of the terms of use. These closures have resulted in 12 million gold being removed from the game's economy. Many of these closures are the direct result in the investigation of reports made by legitimate players -- so keep reporting, all reports are investigated thoroughly, though rarely immediately. So happy holidays, everyone -- and may your new year be festively bot-free!
In their continued effort to rid Azeroth of hackers and gold farmers, Eyonix announced this evening that 59,000 accounts were closed during the month of June for terms of use violations. Have you seen anyone behaving suspiciously on your server? An account that's being controlled by a bot isn't too difficult to spot if you spend a bit of time paying attention - and Blizzard investigates all reports. So if you suspect such behavior, report it to a GM, and help the community be rid of the annoyance of hackers and bot farmers.
In their never-ending war against the evil gold farmers of the planet, Blizzard has announced that during the month of May, over 30,000 accounts have been suspended, removing over 30 million in gold from the economy across all servers. Now, just look at those numbers for a moment: 30 thousand accounts closed. That's a number of subscribers that many small game companies would love to claim as their entire playerbase, and those are not only just the cheaters in WoW, but only the ones who got caught! And 30 million gold out of the economy...that's...well, I'm actually not sure what the hell that means, because I'm not an economist. i'm sure Ben Stien could tell you.
In any case, the bottom line is, don't cheat, or Blizzard will get you. If they're lucky. You can read the full announcement at the official homepage right here.
Gold farmers beware: Blizzard has been cracking
down hard on TOS violations since the 1.10 patch, and according to the official
website, they have cancelled over 5,000 accounts & suspended another 10,000 for using third-party programs
& other cheats in order to secure gold or items in the game.
I, for one, applaud Blizzard's stance &
tenacity on this subject...but I also think they're fully aware that those 15,000 or so people will just be plunking
down another $50 for the game again soon, so it's win/win for the boys in blue. I still like the crucifixion idea,
myself...
Back during Blizzcon last year (it seems so long ago now, doesn't it?) we started up 
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