I have to agree with this comment. Most of the time we just breeze along and I appreciate what Blizzard offers us. I accept little glitches in stride (WoW is a massive piece of work and could never be perfect code-wise). That being said, I will get critical if a thread on the forums reporting a problem grows to 10 pages without a single blue comment. That is really the only time and is easily rectified by a "We're aware and are working on it" type of post from Blizz.

Most people know or assume that Blizzard works hard at the game, of course.

However, when people encounter bugs, feel nerfed, or are upset for any other reason, they'd like to hear something from Blizzard about that. A simple acknowledgment from Blizzard, something like "we hear what you're saying," "we're looking into it," or even "we're sorry but you got shafted there" would make people feel listened to and take away a lot of the resentment they sometimes feel towards Blizzard.

Because then, they'd know that Blizzard is not only working hard at the game, but also working hard to fix that one particular bug.

That's where Blizzard could improve; their forums give them a brilliant chance to calm people just by having CMs say they are aware of the problems and are working on it. Right now they're letting that chance just pass by them.

I agree with you rabbit. there are things in game that should take precedence over other "bugs" Blizz focuses on sometimes. The Tauren weapon thing is one right right now that makes me a bit critical b/c there's other things brought up the definitely should be higher up on the "fix it list"

I've had a number of run ins with the blizzard customer service myself.

The worst problem that comes to mind was doing a free character transfer. My guild had decided to migrate to lessen bg queue times, but the realm filled up doing the hour we had planned for migration and half of us got stuck on each server. This was before the paid migration was possible, and the policy from Blizzard was that it was just unfortunate.

We all complained and I personally ended up cancling my account via the phone support because I didn't intend to play while being stuck behind. Two weeks later they reopened the free migration and everything worked fine.

The most recent problem was doing easter where Blizzard apparently had some problems accepting Danish visas in their paid character migration, and one of my characters was stuck because of it. I reported it via the webform and I didn't hear anything from Blizzard until two days later where they told me the problem was now fixed.

I guess you could say that I've had able opportunity to be angry with the Blizzard customer service, but I havn't been.

In fact I'd say they were one of the better customer services I've had to deal with in 11 years of playing various MMOs.

I hate it when my shit overlaps, forreals.

Hilarious typo! :)

Thanks Adam, made my day :)

Care to apply for the job? stfu>fo -_-

Lie: is an untruthful statement made to someone else with the intention to deceive

Not a lie, a mistake. Perhaps a false statement made from ignorance. I don't think he was intending to deceive. He may not be aware of the holiday schedule of every employee of the company in every country around the world. Horrors! Lighten up a little people.

Adam, see the post dated 30/04 at http://wow-europe.com/en/news/archive-news2007.html
Blizz say this is French law and I have no reason to doubt them.

"No in-game support on the 1st of May
Ryann, 28/04/2005
The 1st of May is Labour Day holiday in France, and working on that specific day is subject to tough legal restrictions. Therefore, Blizzard Europe will not be able to provide you with our full 24 hour in-game support on Sunday, May 1st. This will be the only exception in the year.

You will be able to play as usual without interruption, but our Game Masters will not be available. Of course, all tickets sent on Sunday will be answered by the Game Masters as quickly as possible first thing on Monday, May 2nd. Thank you for your understanding."
-http://www.wow-europe.com/en/news/wow-oldnews2005.html